Could have been a five. Positive- They had unit I needed, sign up process smooth and easy, location very convenient, facility clean and easy access. Agent walked with me so I could make sure I understood access codes, lock mechanism, etc. Negative: Then things went south. We noted that the light in the unit was not working. Agent said she'd have manager fix it. 20 minutes later no one had come to fix. But manager arrived with assistant, ladder and new lamp. The good news, they replaced it. The bad news is that they said was ballast and would be after the weekend for electrician to fix. I asked how would they get access with the soon to b full unit. Answer they couldn't. I asked if that meant I'd have no light for months or years till I mostly emptied unit. Answer yes. They said no power outlet for me to bring my own light. They suggested I bring a Coleman lantern - I being old said that would be inappropriate to bring Coleman latern with white gas into storage. They said no, I should buy a battery one. or get another LED battery light. I asked why they didn't check the unit- they said too many - I believe they must check for cleanliness when units are vacated, so that didn't hold water. Even then, their recovery could be that they have loaner battery lights for just this case. They offered no discount. ..