Walnut Creek

Could have been a five. Positive- They had unit I needed, sign up process smooth and easy, location very convenient, facility clean and easy access. Agent walked with me so I could make sure I understood access codes, lock mechanism, etc. Negative: Then things went south. We noted that the light in the unit was not working. Agent said she'd have manager fix it. 20 minutes later no one had come to fix. But manager arrived with assistant, ladder and new lamp. The good news, they replaced it. The bad news is that they said was ballast and would be after the weekend for electrician to fix. I asked how would they get access with the soon to b full unit. Answer they couldn't. I asked if that meant I'd have no light for months or years till I mostly emptied unit. Answer yes. They said no power outlet for me to bring my own light. They suggested I bring a Coleman lantern - I being old said that would be inappropriate to bring Coleman latern with white gas into storage. They said no, I should buy a battery one. or get another LED battery light. I asked why they didn't check the unit- they said too many - I believe they must check for cleanliness when units are vacated, so that didn't hold water. Even then, their recovery could be that they have loaner battery lights for just this case. They offered no discount. ..

Very nice storage business. Clean and well maintained with a super helpful staff.

Sparkling clean, air conditioned facility. Helpful, efficient, conscienious staff.

Easy to set up new account and storage.

Drew is amazing! During a very challenging time he was absolutely caring and provided exactly what was requested for storage. Couldn't have been easier and smoother transaction.

Perfect

Drew was very helpful in figuring out what size of storage unit I would require. Staff are all very friendly.

Positive experience!

Great customer service - maybe the best customer service experience all year. Awesome.

Very friendly service and a very nice facility To store my items.

Very helpful friendly staff A bit pricey

I upgraded to a larger unit... very easily in a good location...

Ed Fernandez was very nice and helpful in preparing for our move.

When I had to move to a new unit by myself and the wheels got stuck in the door opening of the elevator I could call the front office for help and someone came to help. That made the solo move possible. Thank you

I am very satisfied with the set up and use of my unit. I appreciated being able to register online and send my assistant to place my storage items. Thanks. Lynne Crowell

Thus far I am impressed and am looking forward to actually using your facility.

Very helpful and thorough.

Drew went above and beyond finding me the right space. He met my needs for timing/ availability. I appreciated locking into a price and 1st month free. I had been a past tenant and chose to return to Price Storage due to the excellent customer service. Thank you.

Price Self Storage is very professional, clean and secure. The employees have been extremely helpful and accommodating. I was referred to them by someone who was extremely happy with their experience.

Great job by staff !

Excellent help in downsizing to the appropriate unit for our family Thank You !

Excellent help in downsizing to the appropriate unit for our family Thank You !

Brandi did a great job

Clean and well lit

Karissa and Brandy are incredible. Best storage rental experience ever

Good pricing easy Walnut Creek location and for the Winos in my circle Wine Storage!

The staff was incredibly helpful both on the phone and in person. The grounds are well-maintained.

The staff was extremely helpful and professional. They explained all the expectations and agreements fully.

Great caring staff. Enjoyable.

Drew very helpful and kind. Really good experience.

Drew very helpful and kind. Really good experience.

Always helpful and knowledgeable staff. Facilities are maintained in great condition.

Exttremly Helpul in every way to ensure this was an easy time to off-load and put all items in the correct storage unit. Thanks to the Office staff and all involved in setting up the units.

Friendly, professional service

Friendly, professional service and good prices

Very efficient, helpful and timely!

Amazing customer service from the moment I walked in the door !

Amazing customer service from the moment I walked in the door !

Clean and orderly. Very nice staff.

Great service and very clean facility 5/5!

Excellent experience! Friendly staff!!

Excellent. Drew was courteous, cheerful, & helpful!

Tricia did a great job helping me decide.

Friendly, efficient staff.

My move-in experience was great! It was easy, quick and the facility is clean and organized.

Tricia was lovely, very informative and a pleasure to talk to.

The Walnut Creek management and staff provide exceptional customer service. They are efficient and friendly. The facilities are maintained in excellent condition.

Tricia was lovely, very informative and a pleasure to talk to.

The young woman who signed me up was excellent, professional, and cheerful. Please let her know she's doing a great job!

Tricia was terrific in all ways in helping me navigate through the many aspects of the various sizes of storage spaces as well as the rental contract. She answered all of my questions and was most patient and supportive throughout the process. The units are clean and well maintained and all the safety protocols are in place. I highly recommend Price Self Storage in Walnut Creek!

We went in just to check things out. A very energetic Tricia led us to several storage options and we noticed how clean everything was. That, plus Tricia’s friendly manner, made getting the right size storage, conveniently located, easy.

thank you!

Excellent customer service.

We found out that we needed to store more furniture than we projected and Tricia made it so easy to transition us to a larger unit in no time at all!

Staff was courteous, helpful, and, most importantly, knowledgeable.

Such great service! We were so impressed by how clean everything is--makes me feel confident about bring my things here to store!

Excellent service! Karissa was very courteous and worked very hard attending to all of the customers needs.

Efficient in all respects , a bit expensive but same as others are charging . ... everything in the San Francisco Bay Area is over priced ...

Personnel was eager to answer all of my questions and satisfy my needs.

Staff were friendly and helpful. The whole process of checking in was smooth.

clean, friendly easy! and close to home

My overall experience in renting a storage unit at Price Self Storage was 'Excellent'. Made an online reservation and received a prompt response from a leasing specialist within minutes. I was able to tour the site and rent an available unit on the same day. Competitive pricing with an online promotional offer, friendly and helpful customer service, wine storage units available, well maintained facilities monitored with cameras and access code entry, and on-site resident manager helped make my choice to rent a storage unit with Price Self Storage all the better. I was very pleased with my choice! I recommend anyone looking for self-storage solutions in the Concord/Walnut Creek East Bay Area to consider Price Self Storage as an option. No reason not to!

My overall experience in renting a storage unit at Price Self Storage was 'Excellent'. Made an online reservation and received a prompt response from a leasing specialist within minutes. I was able to tour the site and rent an available unit on the same day. Competitive pricing with an online promotional offer, friendly and helpful customer service, wine storage units available, well maintained facilities monitored with cameras and access code entry, and on-site living manager helped make my choice to rent a storage unit with Price Self Storage all the better. I was very pleased with my choice! I recommend anyone looking for self-storage solutions in the Concord/Walnut Creek East Bay Area to consider Price Self Storage as an option. No reason not to!

The two people who assisted us were very nice. The facility is spotless! After rental paperwork had been completed, I was given a lock and keys and headed off to the unit. I had to go back to the office to obtain token to use dolly. I think the person checking me should have asked if I needed the dolly so I didn't have to go back to office. Once at unit, the roll up door was locked! Called the office to ask them to please come unlock. It had been a very long day and I just wish the last step of moving items into unit had gone more smoothly.

It was a pleasure speaking with Tricia. Customer Service is great.

Excellent. The representative that helped me was extremely courteous and efficient.

Prompt and clear. Handled my transfer to a larger unit well.

Very well maintained. Friendly staff

A little pricey but nice. Very friendly staff and very well maintained

Mick, Trish, Drew, and Carissa are the greatest!

It was very easy and quick

Great service

Friendly, efficient and cost effective. They found a way to get me the best space to meet my needs at the best possible price. Overall great customer service!

I cannot recommend price self storage highly enough! They are extremely helpful and wonderful to work with. Excellent. Thanks to everyone

Very easy to rent locker. Property very well maintained. Wine storage area is very nice. Best in East Bay.

Your manager and employees were very sincere,honest and cooperative with me. That's why I confirmed your place, I was also referred by one of my friend. I can rank Excellent. Thanks for the team.

Great service, very friendly and helpful staff.

Very clean. Kind, courteous & considerate staff too.

The staff in the office are always very professional and attentive.

The staff was very helpful. They also made me aware of the costs and answered all questions.They also are on top of things and made me aware that my lock didn't workaippropraietly. I just wish you had more deals so I could afford to store my things longer. Thank you

Great customer service! Everyone was very nice and extremely helpful. The office, restroom and entire facility is very clean. They have a convenient location too.

Process was quick and easy. I'm a returning customer so was familiar with the facility. Tricia showed me the exact space I would be renting. Clean well lit aisles were key to me in selecting this facility again.

Very happy to have found Price Self Storage! The manager Drew is very professional. What I appreciated is how kindly he spoke to his staff. The entire to team is wonderful and I know that my items are secure.

Clean in and outside storage lockers. Staff is very well trained in helping customers. Prices increasing faster than inflation.

The front desk was incredibly friendly and informative. It was an easy and pleasant experience start to finish. The facility is very clean and secure.

This is the second time I've rented storage space here. Great prices and fantastic service!

The unit is clean, the front desk staff was extremely helpful, and the price is fine. One wish is that I could access my unit later in the evening (after 7pm)

This is the second time I've rented storage here. Great prices and fantastic service!

Great service all the way around. I called to ask a few questions about their wine storage capabilities. I got all of my questions answered and then reserved a unit on the phone. I was at the storage facility 30 minutes later with my paperwork ready and escorted right to my locker. Best place in the east bay to store wine in a beautiful climate controlled (55 degrees) building.

Great location and super clean. Facility and staff both seem really professional.

Very accommodating!

One call to reserve storage - super easy, all my questions answered. Thank you!

You guys rock - always so customer-service focused. Always clean and safe.

Love this place. So clean, tidy and safe. Can't say enough great things about their service and facility. The property managers are super customer focused and friendly.

Good customer service.

Great friendly customer service. Rented perfect size storage locker for my needs. Facility is very clean. Easy access to locker.

First I went to Public Storage and asked for a price list. The manager in a condescending manner boomed, we don’t have a price list. Stunned, we left without further discussion. I had been a long time holder of their stock and sold my holdings. Next I tried Price Self Storage. What a difference. Drew provided all the information I needed to make a decision. Drew set-up my account over the telephone. That afternoon I visited price and was pleased at the cleanliness and knowledgeable staff. Price might cost a little more, but the old adage, “you get what you pay for” applies. I’m very pleased with my decision to be doing business with Price Self Storage.

Excellent service.

I finalized a reservation for a 5x10 unit the morning of 7/12. Shortly thereafter I received an ad alert from Public Storage for the same unit but for a much lower monthly rate. I called Price Self Storage back and Trisha was awesome in price matching the other facility's price. It saved me time from having to redo the whole process with the other company. Excellent service in bringing in a new customer. I will definitely tell friends and family.

The whole experience (by phone) was very positive and helpful. All my questions were answered exactly and concisely.

Heather reserved a bigger space right next door to my current space, making life easy for me!

Your staff was courteous, helpful and informed. We haven't been with the company to rate anything other than the initial performance but so far we are comfortable that this will suit our needs and our personal items are in a good place.

Very friendly

Very friendly and efficient

Everything was great

Tricia was very professional and handled the whole transaction in an exemplary manner

Heather is a delight to work with. She's professional, efficient and friendly.

Heather has been GREAT! Price Self Storage should be extremely happy that she's on your team!

Very clean and great service!

Nicely kept . very clean. Close to Rossmore. Little expensive.

The Manger of these company in Walnut Creek is very Nice and big help to choose what I need I thank you for the assistance

Excellent place Excellent attending excellent value excellent people

Love this place. Clean, secure, great location, easy access. The staff at Price is AMAZING. They are courteous, professional and super helpful.

I chose this company because they were so close to my business. Yes they are a little more, but the staff is professional and courteous and the facility is spotless! I am surprised by the "bait and switch" comments. Trisha helped me and she went way out of her way to explain the closing process. She even said that if we thought we would exit at a certain time, we should give notice and then extend later. The extensions ARE prorated. In fact, we gave notice and then had to add 4 extra days and it was prorated. I think people need to pay attention when people are explaining the policies. So often people just sign and ignore the instructions. I really LOVED the free use of the truck for move in. I wish we could rent it for move out too, but I understand why they can't.

It's a nice place

Very nice people, Josh really knows how to help a customer out. My husband and I love the cleanliness and safety of Price storage as well.

My wife and I now run the facility and will try to do our best to make you or anyone else more than just satisfied with not only the service in the office but of course the quality of the facility. Rent rates do go up over time that is true just as all storage facilities do, but we do try to pass savings on as much as we can with all of our tenants. We do an assessment of your unit, its location, vacancy rate and other rates in the area before making any adjustments to your rate. In fact 2008 we did rental decreases. Surprisingly no one ever mentions that. Even as the economy has suffered our business has tried to stay competitive with our rates. There are places that are cheaper than us sure, but its one of those things where you get what you pay for. Our facility is top of the line in security mostly because we are very fortunate to have an amazing clientele here. We are also the only storage company within a 20 mile radius that has never had a break in. You might think not a big deal its Walnut Creek right? Not the case. 2010 was a horrible year for break-ins in the storage industry. Storage companies were even on the news and in the news papers for criminal activities ranging from burglary, domestic violence, murder, possession of illegal substances and guns. People were even tunneling through walls to get into other peoples units! Most company’s employees will tell you they have never had any problems. Such as rodents, leaks in the ceilings, mold, etc. and they will almost always say they have never had a break-in. It’s not a big selling point to tell a potential tenant that someone recently was robbed or had their items damaged. I personally have interviewed, secret shopped and managed other companies that are in the storage industry. They really are not our competitors because they don’t offer what Price offers. Cleanliness, peace of mind, amazing tenants, great location, free moving truck with driver, individual alarms on every unit, full time maintenance technician, 11ft ceilings, all steel and concrete construction, garage style roll up doors or everything from 5x5s – 10x40 units, climate controlled inside units, moving carts, wine storage, elite clientele base, the list goes on and on. For all of those reading the reviews and searching for storage I encourage for you not only to call the local police department before making a decision but also going to the facility to see the quality and safety of the location you are planning on storing with. You can come by our facility in Walnut Creek at 1126 Saranap Ave right next to HWY24 and 680. Call and set up an appointment at 1(925)933-0330 or make a reservation at priceselfstorage.com

I had a great experience here. I just recently rented a space from here for 6 months and had an excellent experience. I, myself, chose this place because of its reviews. Despite a few low reviews, all of which are a few years old, were very good. I asked the staff about this and they are under new management. They were always very friendly and extremely helpful. The manager even personally helped me move out when I needed an extra hand! This place is always very clean and I always felt really safe- a rarity at most storage facilities in the Bay Area. I would highly recommend Price Self Storage to anyone.