Price Self Storage West Los Angeles

Allee (Female Customer Phone Rep; My apologies for misspelling your name) I spoke with her several times in my selection phase. She always answered with a smile, was extremely helpful and did everything to make my choice easy. Site Manager Liz continued to show me why Price Self Storage was the best choice with her professionalism, attention to detail, thoroughness and friendliness. For state of the art, stay dry, completely indoor, drive inside access--Price is the one for you.

Great storage facility. One of the best I've ever used and surprisingly moderate prices. They really have a unique concept with this property and I'm happy they aren't the most expensive in town because of it.

Love the help on which unit to get

Different plans for different budgets

Good morning your staff is wonderful and it did a great job thanks for your help!

Great location. Clean and easy to access your storage unit despite of the option you chose from. On top they have a very friendly and helpful staff.

All the units are inside so they never get hot like other places. Also you can fit a semitrailer inside.

The sales associate was informative and helpful through the signing up pricess.

Professional

The manager and staffwas very helpful during a difficult time. Thank PSS.

Staff was very helpful & courteous

Good

Great job guys the place is always clean and safe.

I told a few people about how the people were nice and how clean and secure the units are.

Good

I had a great move-in experience. Everyone was kind and helpful.

The manager Malya (?) is fantastic!!

Professional, helpful, and courteous staff. We have several units at PSS and we will continue maintaining our units there.

excellent service from each employee

excellent service from each employee

All of my questions were answered very politely and in a caring manner. Many thanks to Maria for her assistance that day !!

All of my questions were answered very politely and in a caring manner. Many thanks to Maria for her assistance that day !!

Very professional staff, and great overall experience

Angle was wonderful to work with. Angel was very polite, courteous, knowledgeable, patient, kind, and friendly. The prices are good too. I would recommend this place to everyone.

The two women in the office this past Sunday (the 16th) were the single most amazing and helpful humans ever. Give them raises and hugs for being so awesome and going above and beyond.

The lady was very polite and respectful

😎

Excellent service

Brylon was unbelievably helpful and thorough. He was very respectful, kind and helped us with all of our questions. He went above and beyond which was so great especially since it was so close to closing when we came in was so close to closing time!

This staff is excellent from receiving to product presentation and if any available deals you will be updated and giving a discount with pleasure. Love this place!

Great service

Staff were incredibly helpful and detail orientated

Staff were incredibly helpful and detail orientated

Brylon was unbelievably helpful and thorough. He was very respectful, kind and helped us with all of our questions. He went above and beyond which was so great especially since it was so close to closing when we came in was so close to closing time!

The new Manager is awesome. RAN

It was excellent

Customer service was excellent

I was extremely impressed by the greeting upon my arrival she had patience’s and the entire process didn’t take long and I was able to get the unit that was needed! Customer service was excellent able to answer all questions never had an experience like this before 🙏🏽

Staff was very helpful, knowledgeable, informative , pleasant . Very pleased!!!!! Would highly recommend to anyone lookn for storage facility this is by far the best storage facility 😉🤗

The Best !!!!

No complaints...

Awesome. Courtesy and beyond nice staff. Love this place

Your staff was wondering

Excellent service, staff was very helpful. I would definitely recommend.

excellent service and the staff were very helpful and accommodating

very good

The staff, Angel and Deja, were very competent and pleasant.

They staff were beyond exceptional, going above and beyond to help during a stressful time, by asking insightful questions and taking the time to listen to the responses, so that they could provide excellent customer service. One top of that, they sent a truck so I could move in, and did so in less than 24 hours. Moving is never an easy experience and when you it happens abruptly it is doubly stressful. The staff made my rental experience a lot less stressful than it could have been!

The staff, Angel and Deja, were very competent and pleasant.

Very helpful thanks

Excellent Staff, Super Clean, 5 star facility

Angel was very helpful!

Great staff! They went above and beyond to assist me in getting what I needed.

Nice place for your stuff

Mark along with the rest of the staff are extremely knowledgeable and customer service professionals. Mark made my rental experience very memorable and enjoyable as he went above and beyond expectations when he assisted me with my storage needs. Excellent job Mark! Keep up the great work😊😊

Excellent

Good job

Customer service was great and the facility was clean. I was very pleased!

Behides Your Working Hours, You Guys Are Great.... Thank You.

Behides Your Working Hours, You Guys Are Great.... Thank You.

Awesome customer service, wry friendly staff

the personnel was very excellant.

I was looking for a storage place and Price self storage was my last option, but I dont know what happened that I move my stuff the same day!! Reasons. Good price, clean area, friendly, im very happy!!

In all my years using storage facilities this is by far the best. From the Jamaican girl who gave excellent customer service, to the maintenance/security guy that rides around on the cart making sure the place is safe, you don't get lost, and he even offered to help get thing out of my truck, the units are easy to get to (drive right up or not far off a walk), and over all the price fits my budget. Glad I found you guys!

Angel was an ANGEL! She was so helpful, accommodating, and kind. I really appreciated it!

I was looking for a storage place and Price self storage was my last option, but I dont know what happened that I move my stuff with them the same day!! Reasons. Good price, clean area, friendly, im very happy!!

Angel’s professionalism was amazing, Mark’s personality was amazing, Brylons patience was amazing. And Nik’s helpfulness was amazing! They are all great assets to Price Storage!

Friendly and fast service

Great customer service! Friendly and knowledgeable staff. Very clean storage facility.

It's was great

Thanks to the Lady that help with renting my storage the guy thst wrk there gave me a hrad time but thanks to the lady she made my life easy

Thanks to the Lady that help with renting my storage the guy thst wrk there gave me a hrad time but thanks to the lady she made my life easy

friendly, quick and helpfull

Nice customer service

Nice customer service

friendly, quick and helpful

Everyone who works at this Price Self storage is so friendly and helpful! The girls, the young gentleman and Shayla!! She's awesome, super knowledgeable and helpful.

Everyone who works at this Price Self storage is so friendly and helpful! The girls, the young gentleman and Shayla. She's awesome, super knowledgeable and helpful. The facility is a little pricier but it's worth it. It's easy to navigate and safe.

Pleasant

Very helpful and professional service provided

Your staff was very professional and very helpful. In fact, they went beyond the call of duty to help us. They were very knowledgeable in their work; very friendly, and dressed very well. They made us feel welcome. Thank you very much.

Easy and always a friendly process.

Ease of use, very clean, and no issues moving - especially during the rain!

Great customer service by a very friendly and helpful staff.

Great customer service by a very friendly and helpful staff.

Mark was excellent in telling us about the storage unit and answering all our questions.

great

Wonerful customer service provided by Dejah

Many people are likely to think of this place as just storage, but the fact is that the people who work at this Price Storage location make the difference. I rented a space here for over a year and the only thing easier than having access to my very secure possessions, was interacting with the local team. Specific shout out to Shylo for her help. I’d store here again for sure.

(Translated by Google) It's good to rent a space and they give you one. And they have a good security (Original) Es bueno para rentar un espacio y te dan una. Y tienen una buena seguridad

I was quickly attended and satisfactorily assisted with the storage I was looking for.

The associates were very timely and prudent with their interaction and process, and were very kind to work with us to find the best deal for our needs. Thanks so much to everyone.

Great thanks

All the adsociates were very nice

Speedy response and service

Good

great!

My expeirence was very welcoming and the customer service rep was knowledgable and precise with my needs.

Friendly staff, very helpful

Very hospitable and generous staff who cares about the customers.

Great place if you need a place to store your things

Great

Professional, clean.

Very good customer service

Fast, friendly, efficient and just all around awesome. Very helpful and informative....I told them what I needed and they bang over backwards to make it happen, with exceptionally good pricing.

Great experience. Love this storage .

Great customer service

this is a great place not only do they have an excellent deal on the first month move in rental but they also will send the van over to wherever you are to pick up your stuff and take it back to the storage unit for you at no extra charge pretty good deal all around

Great check in

ALL of the Office Staff, exceptionally courteous & helpful. Awesome customer service!

Excellent

Excellent

Problemlos, kompetent und nett, einziger Kritikpunkt: kein 24h Access zum Auto

Very helpful and accommodating.

Everyone who works here is great!! Super friendly and competent. The facility is clean and convenient.

Very Good- Thank you.

Kimberly she is PLEASANT, kind,professional And MUCH MUCH MORE she deserves a BONUS it going to be an pleasure coming to my unit.......she js a JEWEL

N/a

Agent was exceptional. I think her name was Kimberly - but she was fast, professional. Facility looks clean and convenient.

Fast and easy sign up. Clean and secure.

Jennifer was so nice and professional. I was under pressure walking in, but they made me feel so comfortable. The other associate was very nice as well.

a

Mahogany Woods was a great sales associate

Nicest storage facility I’ve ever seen

Clean

Easy, great customer service!

This is my first time renting a storage . The young lady that was attending us was excellent patient , very friendly ,helpful as well . :)

I really appreciate the helpful staff at this location! I was in a hurry to set up a business account and they helped over the phone and in person. Very friendly, too. The location is great because we were able to drive a full size moving truck right up to our unit to unload.

Good experience renting, were able to accept written notice via emailed document which made the process go smoothly. Building is not climate-controlled but walls are pretty thick so inside temps were pretty reasonable every time I was there (summer 2018).

Good

The current staff especially Mahagony are so profesdiobal, helpful, courteoys and pkeasant. The manager kerps the facility spotless. Cant say enough good things. Could store in pod cheaper but due to the great staff choose Price at LaBrea .

Amazing! First month free! Only had to pay Administrative fee and insurance to set up and move in ($51). Yes there are cheaper storage place out there for the unit that I got, BUT this place includes FREE move in truck and driver. You get one hour to load and one hour to the unload. So the little extra cost in the monthly didn’t even come close to what I would ended up Paying for a u haul, or regular truck, or moving company. So made everything easy, one stop shop!

Very nice young lady mohogany was the rep name very beautiful an help me alot thxs..pss

Close to home very spacious

Excellent, customer service is quite warmimg and pleasant

gnice

poor customer service,they have promise one moths free, but when we stating they process on middle ,they change said is 50% off. and I don't appreciate the raise up the tone voice of intimidate a customers is rule and impolite. has courtesy to other lack of maturity and courtesy to other.

Very friendly and helpful staff. Also flexible with more storage space. Loving the service, made my life easier when I had to move the whole office to another location.

Excellent customer service!!! 👍 I would recommend your company to others...

Fast, Good, Clean

Everything was fine until I was informed that there is a possible rate increase twice a year. Wow!!

Nice staff, helpful finding exactly the size I was looking for.

Excellent service

Excellent service! The staff is wonderful.

The young lady who greeted me was fantastic! I thought she was the manager as she was so knowledgeable only to find out she was only a few months on the job!

Excellent

The Storage center is very clean and has air-conditioning. The office staff were very kind and courteous and helpful you could answer all my questions

Very helpful office staff

Muy buen servicio

Securing, showing and renting the unit was great, being coerced into writing a comment not so much.

always nice and friendly

Front desk was very helpful. He manager at this facility is very nice and helpful. My only issue with the facility is the hours and the fact you have to get coins each time for carts.

Great service.

GOOD Staff very helpful and professional. Knowledgeable about job functions. Eager to assist customer. CONCERN Didn't offer 1st month free rent. Really could have used this! OVERALL Satisfied

The service was good the people that work there were pretty courteous so overall I have no complaints And I would recommend a friend

Very friendly staff on phone call.

Very professional! THANKS BRIAN!

so far so good

ryan helped me out great customer service didn't take long at all

Very helpful and accommodating. Thanks!

Very clean, good security and good customer service.

I appreciate all the help, and that the leasing agent paid attention to my case uninterruptedly despite how busy it was. However, I don't appreciate that I was not told that the rent is not permanent and that it increases twice a year. I found this out through Yelp reviews! You should tell your customers this up front.

Great customer service, easy sign up, friendly staff

Friendly and professional staff, the facility is always clean, free of bad odors. Manager was able to match a good price and make me feel satisfied with the whole experience. Overall, a transparent company!

Fab service, great clean facility, made big effort to offer the best price. thank you!

Great customer service, easy freeway access, and secure.

Great place, very clean and big storage units

I cannot say enough nice things about this location, and especially Shylo Byard, the Site Manager. I had extenuating circumstances whilst I was out of the country and she bent over backwards to help and give me over-the-top customer service that truly saved the day! I cannot recommend both this location, and her in particular, highly enough. You will be in excellent hands here!!! Thank you again for everything!!

They are tempurature controlled and the price is just right also super friendly and easy to get to drive up units

This review comes from my boss, Abraham Low, who doesn't have a Google account: "Price storage is by far the best storage facility I have ever used. I have five units there and really enjoy the convenience of access to the units, the cleanliness of the physical grounds and the courteousness of the staff. The manager, Shylo, has been exemplary in her professionalism and gracious with her assistance. I would highly recommend this business to anyone.

Really appreciate the storage and the office management team led by Shylo B. They are always very friendly, helpful and accommodating. Not crazy about the corporate storage unit rate hikes every 6 months. If that could be stabilized i'd give 6 stars.

Since being referred to Price Storage, the staff has been most courteous and helpful. The management (Ms. Byard)) was incredibly helpful and patient during the death of a family member while I was out of town and had no access to a computer. My sincere thanks for their service and attention.

I've been utilizing and recommending this Location for years. The staff has always been helpful and courteous, especially the management. Whenever I'm in need of square footage, I consistently reach out to the Site Manager, Shylo Byard. She's always eager and ready to help me with a solution; I can't thank her enough. Thanks, Shylo!

Shylo Byard is always very helpful. I love the faculty.

The team at Price Self Storage at La Brea are fantastic. They always went out of their way to make sure all of need were met, they are friendly and courteous and the facility is clean, safe and top notch. Manager Shy went above and beyond to help with my move in and delivery receipt - no issue was too big or small for her and her team. Highly recommended.

Shylo, the Assistant Manager is fantastic!!! She explained patiently how the process works and she made the transaction very easy. I recommend this location and specially Shylo for your storage needs!

Shylo is a great manager.

This was my first ever experience in renting a storage space. Everything went better than expected. Tennants and Shylo was great. They made my experience memorable. Thanks.KOMSr.

The people behind the desk are awesome...

Nice clean

I have been with price self storage about 4 years I had no problem with them.

I got me a storage unit at price self storage and employees there are so nice and very helpful

Very efficient

I recommend HIGHLY this location and these staff members! I even had a small problem/misunderstanding and the staff, especially Shiloh (property manager), were friendly, efficient and generous in working it out with me. Shiloh will treat you right!

I think this place is terrific. It's spotless. It's well lit and has good security. I used them for a couple of years and everyone of the staff was professional and accommodating that I dealt with. I personally can't say enough about the staff or the facility. I no longer need a storage facility, but if I do again in the future, I'd use them again in a heartbeat. They were great.

*** UPDATE ON ORIGINAL POST I spoke with Ryan, the District Manager of Price Self Storage and he took care of everything for me. Waived my late fee, collected the due payment, and enrolled me in auto-pay. He called me back very fast so we can take care of it, was really nice and wanted to make it right so I am a happy customer! Thanks a lot for your help and professionalism Ryan ! I am EXTREMELY unhappy with the level of customer service at this location. I have two units - which I thought were both in auto-pay. I received an e-mail last week-end for one of those units (#4262) : my invoice had a LATE FEE already included ! However I NEVER received the first invoice (regular monthly cost with no fee) so I never knew I wasn't enrolled in auto-pay and should make a payment myself. Then I called the Office to talk to the Manager Shilo and all she said was that she can't waive any fee - we're talking $30 ! Every company now can make adjustments and waive a fee or give you a discount on your next payment - this is just NOT right! She also stated that they sent me an email on October 29th - which I never received otherwise I would have made my payment. I did get the "late fee" one though, once payment was past-due : how convenient ! What proof do I even have it was ever sent ?! That's just extremely POOR customer service and I sincerely wish I could just go to another location - too complicated to move things around obviously ... I then also tried calling their Regional Manager and it goes to a voicemail every time - even better. Shilo said he could't waive fees either anyway - convenient. So I decided to post on your Facebook page hoping that someone can actually make things right - it shouldn't be that hard. Thanks Audrey Declosmesnil

Great staff, easy drive up units (not sure if all units are drive up). Love it!

Staff are extremely friendly, haven't experienced such kindness in a long time. They understand the key to a successful business, requires happy customers.

Good costumer service very friendly

My wife and I were very happy with this facility, which we rented for 9 months until today (now moving to East coast). In case you don't know, it's a huge warehouse you drive the truck into to unload next to your individual storage unit. The building is clean, well lit, and secure; the 5' x 10' unit we rented had a roll-up metal door with a "ceiling" of heavy duty fencing. There are numerous security cameras and multiple key-pad gates. Another important thing is that I found the staff to be really friendly. I got to know Rochelle, who is a real gem of a person. Also they let me use their parking lot to leave my 2 moving pods over night. I paid online each month, and, when taking into consideration the two month discount promo, the rate ended up as good as anywhere I found in mid-city or West LA. (BTW, the regular rates are posted online, and they do not just arbitrarily jack up the prices later.) The location is totally fine for storage, with fairly easy access on and off the 10 FWY.